OurNest

Terms of Use

Last updated: August 17, 2026

These Terms govern your use of OurNest (the "Service"), provided by HolmesLabs LLC ("we", "us"). By creating an account or otherwise using the Service, you agree to these Terms.

1. The Service

OurNest is a shared family hub that includes calendar, chores, groceries, meal planning, and messaging features.

2. Eligibility & account

You must be of legal age in your jurisdiction (or have a parent/guardian's permission) to use the Service. You are responsible for activity under your account and for keeping your credentials confidential. You agree to provide accurate information and keep it up to date.

3. Acceptable use

You agree not to misuse the Service, including by:

  • using it for unlawful purposes, fraud, or spam;
  • infringing intellectual property or privacy rights;
  • introducing malware, probing, scraping, or interfering with security;
  • attempting to reverse engineer, resell, or redistribute the Service.

3.1 User-generated content & zero tolerance

Family chat, the morning message board, event notes, and photos are user-generated content. There is zero tolerance for objectionable, abusive, harassing, hateful, or illegal content, or for abusive users.

  • Every chat message and board note can be reported in-app using the flag icon; reported content is hidden from you immediately.
  • We review every report and remove violating content and eject the responsible user within 24 hours.
  • Household owners can remove any member at any time from Settings, which revokes their access to the household.
  • You are responsible for the content you post and grant us permission to review and remove it under this section.
  • Reports and appeals can also be sent to support@holmeslabs.dev.

4. Intellectual property

We retain all rights, title, and interest in the Service, including software, documentation, and branding. You retain ownership of content you upload, and grant us a limited license to host and process it solely to provide the Service.

5. Service availability

We strive for high uptime but do not guarantee that the Service will be uninterrupted or error-free.

6. Subscriptions, billing, and refunds

OurNest Premium is offered as an auto-renewing subscription on a monthly or yearly plan. New subscribers may be offered a free trial; trial eligibility is determined by the platform you subscribe through, and only one trial is available per Apple ID, Google account, or OurNest account. Unless you cancel before the end of the current period, your subscription renews automatically at the then-current price for the same billing period. When a subscription expires or is canceled and the paid period ends, Premium features stop and your household returns to the free experience; your data remains in your account.

How you are billed, and how you cancel, depends on where you subscribed:

  • Apple App Store. Billing, renewal, cancellation, and refund requests are handled by Apple and are subject to Apple’s policies. Payment is charged to your Apple ID at confirmation of purchase and renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Manage or cancel in your Apple ID subscription settings. We cannot cancel or refund an App Store subscription on your behalf.
  • Other app stores. If you subscribed through another mobile app store, that store is the seller. Billing, renewal, cancellation, and refund requests are handled by that store under its own policies, and we cannot cancel or refund such a subscription on your behalf.
  • Website (ournestcalendar.com). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our website orders. Paddle provides all customer service inquiries and handles returns for those orders. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle’s Buyer Terms and our Refund Policy. Website subscriptions can be canceled from the billing area of your account.

Prices shown on this website apply to website purchases. Prices in the App Store are set per storefront and may differ by region and currency.

These Terms of Use are the end user license agreement for the OurNest app. For apps downloaded from the Apple App Store, Apple’s Standard EULA also applies to your use of the app; where the two conflict, these Terms of Use govern your relationship with us, except for terms Apple requires in the Standard EULA, which prevail for App Store downloads.

7. Suspension & termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel your subscription at any time as described in section 6.

8. Warranties & liability

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties. Our aggregate liability for any claim is limited to the fees you paid to us in the 12 months preceding the claim. We exclude liability for indirect, consequential, or special damages, except where prohibited by law.

9. Changes

We may update these Terms from time to time. Continued use after changes constitutes acceptance.

10. Governing law

These Terms are governed by the laws applicable to HolmesLabs LLC's place of business, without regard to conflict-of-law rules.

11. Contact

HolmesLabs LLC — support@holmeslabs.dev